Field notes
Practical writing for web agencies: bug reporting, client communication, tool choices, and the small workflow details that keep projects moving.
Slack is great for talking to clients and terrible for tracking what they've actually asked for. Here's how to keep the conversation without losing the revision list inside it.
If a client's website notes are arriving as texts, WhatsApp voice memos, and DMs at 9pm, the problem isn't the client — it's that you never gave them anywhere else to put them. Here's the fix.
Most support ticketing systems are built for teams answering hundreds of tickets a day. You have five clients. Here's what a support ticketing system should look like when there's only one of you.
Freelance developers who've adopted AI are quietly running more clients, shipping faster, and charging more. Here's the modern AI-assisted freelance stack — and the one gap most developers haven't closed yet.
WordPress agencies are already using Claude daily. Now you can connect your bug tracker to it — query open issues, create reports, and update statuses without leaving your AI assistant.
Freelance web developers get the same vague bug emails as agencies — but without a team to delegate to. Here's how to stop wasting billable hours on clarification threads and look more organised to clients in the process.
Tired of 'it's broken' emails with no context? Here are copy-paste templates to send clients, real before/after examples of good vs bad bug reports, and a faster way to skip the whole process.
Turn Loom screen recordings into an actual bug tracking system. Here's the workflow that saves agencies 10+ hours per week.
Stop trying to train clients. Design a system that works with how they actually behave.