Look more professional while clients report bugs
Give each client a dedicated portal to submit bugs, track progress, and manage their team. No more "did you see my email?" or lost bug reports in email threads.
Stop managing client bug reports via email
Email threads, Slack messages, text messages—bugs reported everywhere, nothing organized. Client portals centralize everything.
- ✗Bugs reported via email, Slack, text
- ✗"Did you see my email?" follow-ups
- ✗Bug reports lost in threads
- ✗Clients never see progress updates
- ✗You manually manage all client access
- ✓All bugs submitted through portal
- ✓Automatic progress notifications
- ✓Every bug tracked and organized
- ✓Clients see real-time status updates
- ✓Clients manage their own team access
Whether you have 5 clients or 50
Web development agencies
Managing 10+ client websites? Each client gets their own bug tracking portal. Separate, secure, organized. No crossover, no confusion.
- →Dedicated portal per client
- →Clients only see their bugs
- →Self-service team management
Freelance developers
Give clients a professional portal for bug submissions instead of random emails and texts. Looks polished, keeps you organized, clients stay happy.
- →Professional client experience
- →Centralized bug tracking
- →Automatic status updates
Product teams with clients
Building custom software for external clients? Give them a portal to report bugs and track progress. Keep client communication separate from internal tools.
- →Client-facing bug reports
- →Separate from internal tools
- →Progress transparency
Each client gets their own dedicated portal
They submit bugs with video walkthroughs, track resolution progress, and manage their own team access. You eliminate "can you add Sarah?" requests and email bug reports entirely.
Clients control their own access
Client admins invite team members, remove access when people leave, and manage permissions—all without your involvement. Your agency focuses on fixing bugs, not managing client user accounts.
- Client admins invite team members
- Separate portals per client
- Clients only see their own issues
"Client portals cut our bug-report admin in half. Clients invite their own team, submit clearer issues, and trust that every fix is moving."
How it works
Simple workflow that puts clients in control of their own access and bug reporting.
Create client portal
Set up a client in Lantern. They get their own portal URL where they can access their issues and manage their team.
Clients manage access
Client admins invite their team members, set roles, and control who can see what. You don't have to manage any of it.
Your team fixes with less admin
Issues arrive organized by client, clients see progress automatically, and your agency spends more time fixing work than chasing context.
Frequently asked questions
How do client bug report portals work?▼
Each client gets a unique portal URL (e.g., lanternhq.app/portal/acme-corp). They bookmark it, and use it to submit bugs with video walkthroughs, track issue status, and manage their team. No login required for bug submission— just open the link and report.
Can clients see each other's bugs?▼
No. Each client portal is completely separate. ACME Corp only sees their bugs, TechCo only sees theirs. Perfect data isolation for agencies managing multiple clients. Clients never see your other clients' information.
Do clients manage their own team access?▼
Yes. Client admins can invite team members, remove access, and set permissions—all without contacting you. When someone leaves their company, they remove access themselves. You never touch client user management.
Is this better than email for bug tracking?▼
Much better. Email bug reports get lost in threads, lack organization, and clients never see progress updates. Client portals centralize all bug reports, provide automatic status notifications, and keep everything organized per client. No more "did you see my email?" messages.
Does this work for WordPress maintenance clients?▼
Yes. Client portals work for any type of website—WordPress, custom builds, e-commerce sites, web apps. The portal is external to the client's website, so no WordPress plugin required. Clients just open their portal link to submit bugs.
Can I white label the client portal?▼
Custom branding and white labeling are on the roadmap. Portals currently use Lantern branding with your agency name displayed prominently. Contact hello@lanternhq.app to be notified when white labeling is available.
How many client portals can I create?▼
Individual plan: 5 clients. Team plan: unlimited clients. Each client gets their own separate portal. Perfect for agencies managing many client websites who need organized, scalable bug tracking.
Stop managing bugs over email
Client portals are included on all plans. Individual starts from £12.50/mo. Set up your first client in minutes.