See which clients are waiting. Fix that first.
Know your response times, see who's overloaded, and catch clients waiting before they chase you. No spreadsheets.
Stop guessing about team capacity
WordPress maintenance teams
Track ticket resolution times across all WordPress client sites. See which clients are waiting and ensure SLA compliance.
- →Response time per client
- →Overdue tickets dashboard
- →Team workload distribution
Development agencies with Jira
Analytics that complement Jira. See client-facing metrics without exposing internal development complexity.
- →Client-specific reporting
- →Resolution time trends
- →Priority distribution
Freelancers managing clients
Prove your value with data. Show clients exactly how fast you respond to and resolve their requests.
- →Average response time
- →Resolution rate metrics
- →Client activity tracking
Performance data that updates as you work
Track response times, measure team workload, identify bottlenecks, and see which clients need help. No spreadsheet exports required.
See exactly where the work is stacking up
Get instant visibility into team performance, client activity, and issue resolution trends. No more guessing about who's busy, which clients need help, or how you're tracking against SLAs.
- Team performance metrics and trends
- Client activity and engagement tracking
- Resolution trends and SLA monitoring
- Priority distribution and workload insights
Trusted by 10 agencies and freelancers who've already moved their client feedback off email and Slack.
Better than spreadsheet reporting
Most support ticket tools don't show team analytics. You export to spreadsheets, waste hours building reports manually.
- ✗Export issues to CSV weekly
- ✗Build pivot tables in Excel
- ✗Email reports to clients manually
- ✗No real-time visibility
- ✗Can't track SLA compliance
- ✓Real-time analytics dashboard
- ✓Automatic performance tracking
- ✓Client-specific reporting built-in
- ✓SLA compliance monitoring
- ✓Zero manual data entry
How it works
Built-in analytics that automatically track and visualize your team's performance.
Automatic tracking
Every issue, status change, and resolution is automatically tracked. No manual data entry required.
Real-time insights
View performance metrics, trends, and distributions updated in real-time as your team works.
Frequently asked questions
Does this work for WordPress client support?▼
Yes. Lantern is built specifically for agencies and freelancers managing WordPress client sites. Track requests across all your clients with automatic performance analytics showing response times, resolution rates, and team workload.
Can I track team performance with Jira integration?▼
Yes. Lantern connects to Jira and provides client-facing analytics without exposing internal Jira complexity. Track response times, resolution rates, and SLA compliance per client while your dev team keeps working in Jira.
What metrics can I track for support ticket performance?▼
Track response time (time to first reply), resolution time (time to mark resolved), tickets resolved per team member, activity by client, priority distribution, overdue tickets, and SLA compliance rates. All updated in real-time.
Is this better than exporting to spreadsheets?▼
Much better. Real-time dashboards update automatically as your team works. No manual CSV exports, no pivot tables, no report building. Analytics are built-in from day one. Save 5-10 hours per week on manual reporting.
Can clients see these analytics?▼
No. Analytics are internal for your team. Clients see their support portal with status updates. You see performance metrics across all clients in your team dashboard. Keep internal metrics private.
How do I track SLA compliance for multiple clients?▼
Set due dates on issues and Lantern automatically tracks on-time delivery percentage per client. See which clients are meeting SLAs and which are falling behind. Get alerts for overdue issues.
Stop guessing. Start knowing.
Team analytics are included with every Lantern plan. See insights from day one.