Your clients submit tickets from inside their own WordPress site, with an optional 30-second video of what’s wrong. You see exactly what needs attention and resolve it first time — every client site tracked in one dashboard.
No credit card required
When you run client WordPress sites, requests are constant: a layout breaks on mobile, a plugin update takes down the checkout, a form stops sending, a client wants a content change. The hard part isn’t usually the fix — it’s finding out what’s actually needed from a one-line message like “the site’s broken.”
A support ticketing system replaces that guesswork. Every request a client submits gets a clear status, an owner on your team, and the context you need to action it — so nothing sits in an inbox for two weeks and nothing falls through the cracks. Lantern is that system, built for the way agencies work: a ticket button inside wp-admin, an optional video on every ticket, and a clean dashboard that spans all your clients.
Three steps, set up once per client site.
Install the Lantern plugin from the WordPress directory and paste the client’s embed key. Under a minute, no theme edits, no code.
A small ticket button sits in the corner of their site — only when they’re logged into wp-admin. They describe the problem and record a quick video if it helps. Visitors and search engines never see it.
The ticket arrives tagged to that client, with the video, the page URL, browser, and device captured automatically. You triage, assign, and resolve — no follow-up emails.
Support ticketing your clients will actually use, priced for agencies that keep growing.
Clients record a 30-second walkthrough rather than writing a vague description. You see exactly what they saw and resolve it on the first pass.
The ticket button is part of the site your client already uses. Nothing new to log into, no link to remember, no training.
Each client gets their own scoped space to submit and follow tickets. ACME’s requests never mix with TechCo’s, and clients can check status without emailing you.
Run 10 or 50 WordPress sites and see every open ticket across the portfolio in a single dashboard. Filter to one site instantly.
£30/month for unlimited clients. Adding another WordPress site doesn’t add to the bill — no per-client or per-seat penalty.
A dedicated WordPress plugin and an Umbraco package — built for agencies working across both. Or drop in a script tag on any site.
Trusted by 10 agencies and freelancers who've already moved their client feedback off email and Slack.
Tools like BugHerd, Atarim, and Marker.io are built for marking up designs and static pages. Lantern is built for clients submitting real requests on live WordPress sites — embedded in wp-admin, with an optional video and full technical context on every ticket, and a portal for each client. If you’re comparing options, we wrote the honest versions:
WordPress support ticketing is how an agency captures, organises, and resolves the requests clients raise on their WordPress sites — broken layouts, plugin conflicts, things that stopped working after an update, or just a content change. Instead of those requests arriving as scattered emails, a ticketing system gives every request a clear status, an owner, and the context needed to action it. Lantern does this with a ticket button inside wp-admin and a triage dashboard for your team.
No. You install the free Lantern plugin once per site and paste the client’s embed key. From then on the client just clicks the ticket button that appears while they’re logged into WordPress — there’s nothing for them to set up or learn. Prefer not to use the plugin? A single script tag works on any site.
No. The button only loads for users logged into wp-admin. Regular visitors, customers, and search engines see nothing, and there’s no impact on public page speed or Core Web Vitals.
Those tools are built mainly for marking up designs and static pages. Lantern is built for clients submitting requests on live WordPress sites: it embeds in wp-admin, captures an optional video and technical context with every ticket, and gives each client their own portal. It also has flat pricing for unlimited clients rather than per-project costs that climb as you take on more sites.
Yes. Each client site has its own portal, and every open ticket across your whole portfolio shows in one dashboard. Saved filters let you jump to a single site or a single status instantly — useful when you’re running maintenance retainers for many clients.
Yes. Because ticketing lives in wp-admin and each ticket captures the exact page and context, it works the same regardless of which plugins, builders, or themes a site runs — including WooCommerce stores and Elementor builds.
The Individual plan is £12.50/month for 5 clients with a 14-day free trial and no card required. The Team plan is £30/month for unlimited clients and team members. Pricing is flat — taking on more WordPress sites never increases the price.
Give your clients a proper way to submit requests, and give yourself one place to resolve them. Free 14-day trial, no credit card required.