Your clients report bugs from inside their own WordPress site, with a 30-second video of what went wrong. You see exactly what broke and fix it first time — every client site tracked in one dashboard.
No credit card required
When you run client WordPress sites, bugs are constant: a layout breaks on mobile, a plugin update takes down the checkout, a form stops sending. The hard part isn’t usually fixing them — it’s finding out what’s actually wrong from a one-line message like “the site’s broken.”
A WordPress bug tracker replaces that guesswork. Every issue a client reports gets a clear status, an owner on your team, and the context you need to reproduce it — so nothing sits in an inbox for two weeks and nothing falls through the cracks. Lantern is that tracker, built for the way agencies work: a report button inside wp-admin, a video on every report, and a clean dashboard that spans all your clients.
Three steps, set up once per client site.
Install the Lantern plugin from the WordPress directory and paste the client’s embed key. Under a minute, no theme edits, no code.
A small report button sits in the corner of their site — only when they’re logged into wp-admin. They describe the problem and record a quick video. Visitors and search engines never see it.
The report arrives tagged to that client, with the video, the page URL, browser, and device captured automatically. You triage, assign, and resolve — no follow-up emails.
Bug tracking your clients will actually use, priced for agencies that keep growing.
Clients record a 30-second walkthrough rather than writing a vague description. You see exactly what they saw and fix it on the first pass.
The report button is part of the site your client already uses. Nothing new to log into, no link to remember, no training.
Each client gets their own scoped space to report and follow issues. ACME’s bugs never mix with TechCo’s, and clients can check status without emailing you.
Run 10 or 50 WordPress sites and see every open bug across the portfolio in a single dashboard. Filter to one site instantly.
£30/month for unlimited clients. Adding another WordPress site doesn’t add to the bill — no per-client or per-seat penalty.
A dedicated WordPress plugin and an Umbraco package — the only client bug tracker that ships both. Or drop in a script tag on any site.
Tools like BugHerd, Atarim, and Marker.io are built for marking up designs and static pages. Lantern is built for clients reporting real bugs on live WordPress sites — embedded in wp-admin, with a video and full technical context on every report, and a portal for each client. If you’re comparing options, we wrote the honest versions:
WordPress bug tracking is how an agency captures, organises, and resolves the problems clients find on their WordPress sites — broken layouts, plugin conflicts, things that stopped working after an update. Instead of those reports arriving as scattered emails, a bug tracker gives every issue a clear status, an owner, and the context needed to fix it. Lantern does this with a report button inside wp-admin and a triage dashboard for your team.
No. You install the free Lantern plugin once per site and paste the client’s embed key. From then on the client just clicks the report button that appears while they’re logged into WordPress — there’s nothing for them to set up or learn. Prefer not to use the plugin? A single script tag works on any site.
No. The button only loads for users logged into wp-admin. Regular visitors, customers, and search engines see nothing, and there’s no impact on public page speed or Core Web Vitals.
Those tools are built mainly for marking up designs and static pages. Lantern is built for clients reporting bugs on live WordPress sites: it embeds in wp-admin, captures a video and technical context with every report, and gives each client their own portal. It also has flat pricing for unlimited clients rather than per-project costs that climb as you take on more sites.
Yes. Each client site has its own portal, and every open issue across your whole portfolio shows in one dashboard. Saved filters let you jump to a single site or a single status instantly — useful when you’re running maintenance retainers for many clients.
Yes. Because reporting lives in wp-admin and the report captures the exact page and context, it works the same regardless of which plugins, builders, or themes a site runs — including WooCommerce stores and Elementor builds.
The Individual plan is £12.50/month for 5 clients with a 14-day free trial and no card required. The Team plan is £30/month for unlimited clients and team members. Pricing is flat — taking on more WordPress sites never increases the price.
Give your clients a proper way to report bugs, and give yourself one place to fix them. Free 14-day trial, no credit card required.
Keep reading
Lantern for WordPress agencies
The full picture for agencies running multiple WordPress client sites.
Bug tracking for WordPress: best tools in 2026
How agencies handle issue tracking across many WordPress sites at scale.
Run Umbraco sites too?
Lantern ships a native Umbraco package as well as the WordPress plugin.