Product guides
Lantern Documentation
Lantern is a clientfacing issue tracker for agencies. This documentation covers everything you need to get set up, understand the features, and integrate the widget with WordPress or Umbraco.
Getting Started3 guides
OverviewLantern is a clientfacing issue tracking tool built for agencies. It gives your clients a simple way to report bugs, request features, and ask questions — and gives your team a clean, organised workspace to manage and respond to them.Creating Your AccountThis guide walks you through signing up for Lantern and getting your workspace set up.Adding Your First ClientClients in Lantern represent the businesses or projects you manage issues for. Each client gets their own issue list, embed key, and optional client portal.
Features6 guides
Client PortalsEach client in Lantern gets access to their own portal — a separate, loginprotected area where they can view their issues, submit new ones, and communicate with your team.InboxThe Inbox is your notification centre. It collects all activity that is relevant to you — new issues, comments, status changes, and assignments — so you can stay on top of what needs your attention.Insights & AnalyticsThe Insights section gives you a highlevel view of how issues are being managed across your workspace — useful for tracking team performance, spotting trends, and reporting to clients.Issue TrackingIssues are the core of Lantern. They represent bugs, feature requests, questions, or design feedback submitted by your clients — either through the widget, through their portal, or created manually by your team.Jira IntegrationLantern can sync issues to your Jira board with a single click. This keeps your internal development workflow in Jira while letting clients report and track issues in Lantern.Team ManagementThe Team Management features let you invite colleagues, assign roles, and control who has access to your Lantern workspace.
Widget4 guides
Widget OverviewThe Lantern widget is a small, embeddable script you add to your client's website. It adds a feedback button that lets loggedin users report bugs, request features, or ask questions without leaving the page — and submissions land directly in your Lantern workspace.Auth GatesAuth gates control who sees the Lantern widget. By default, the widget only shows to authenticated CMS users — preventing regular site visitors from ever seeing it.Umbraco SetupLantern integrates with Umbraco to show the feedback widget to loggedin Umbraco backoffice users on the frontend of the site. This is the recommended setup for Umbraco agency clients.WordPress SetupLantern integrates with WordPress to show the feedback widget to loggedin WordPress users. This is the recommended setup for WordPress agency clients.
Packages2 guides
Umbraco PackageThe Lantern Umbraco package provides a clean way to install the Lantern widget on an Umbraco site. It installs via NuGet and adds a Lantern section to the Umbraco backoffice where you can enter the embed key.WordPress PluginThe Lantern WordPress plugin is the easiest way to install the Lantern widget on a WordPress site. It adds a settings page inside WordPress admin where you can enter the embed key — no theme file editing required.