Team Management

The Team Management features let you invite colleagues, assign roles, and control who has access to your Lantern workspace.


#Roles

Lantern has three team member roles:

RoleCapabilities
OwnerFull access including billing, plan management, and all settings. There is one Owner per organisation (the person who created the account).
AdminCan manage clients, issues, team members, and integrations. Cannot access billing.
MemberCan manage clients and issues. Cannot invite team members or change settings.
Lantern team member list showing member names and roles

#Inviting team members

  1. Go to Settings → Team Members (or Members in the sidebar).
  2. Click Invite member.
  3. Enter the person's email address.
  4. Choose a role: Admin or Member.
  5. Click Send invitation.

The invited person receives an email with a link to create their account and join your workspace. The invitation link expires after 7 days.

Plan limits:

  • The Individual plan is limited to 1 team member (the Owner).
  • Team plan allows unlimited team members.

#Resending invitations

If an invitation expires or is not received:

  1. Go to Settings → Team Members.
  2. Find the pending invitation.
  3. Click Resend.

A new invitation email is sent. The old link is invalidated.


#Changing a team member's role

  1. Go to Settings → Team Members.
  2. Find the team member.
  3. Click the role dropdown and select a new role.

The Owner role cannot be transferred from Settings — contact support if you need to transfer ownership.


#Removing team members

  1. Go to Settings → Team Members.
  2. Find the team member.
  3. Click Remove.

Removed members lose access to the workspace immediately. Issues and comments they created are preserved.


#Your profile

Each team member can update their own profile:

  • Display name — shown to clients and other team members
  • Avatar — uploaded profile picture
  • Email notifications — on/off toggle for notification emails

Go to Settings → Profile to update these.


#Organisation settings

The Owner and Admins can update organisation-level settings:

  • Organisation name — shown to clients and in notifications
  • Logo — used in client-facing emails and portals

Go to Settings → Organisation to update these.


#Security

Each team member authenticates independently. There are no shared logins.

Logging out ends your session immediately. Sessions are automatically kept active while you are using the app.