Client Portals

Each client in Lantern gets access to their own portal — a separate, login-protected area where they can view their issues, submit new ones, and communicate with your team.

#What the client portal includes

When a client logs into their portal, they can:

• View all issues submitted for their project
• See the current status and priority of each issue
• Read comments from your team (when marked visible to client)
• Reply to comments
• Submit new issues directly
• Receive email notifications on updates

Clients cannot see issues for other clients, internal notes, or your team workspace.

#Inviting clients to the portal

Clients access the portal via invitation. To invite a client user:

1. Go to Clients in your team workspace.
2. Open the client.
3. Go to the Users tab.
4. Click Invite user.
5. Enter their email address and choose a role:
   • Admin — can manage other users in their organisation's portal
   • Member — can view and submit issues
6. Click Send invitation.

The invited person receives an email with a link to set up their account. The link expires after 7 days — if it expires, you can resend the invitation.

#Client user roles

#What clients can see

Clients see all issues submitted for their project, including:

• Title, description, status, priority, category
• Comments marked as visible to client
• Attachments on issues and comments
• Status change history

Clients cannot see:

• Internal notes or comments marked as internal-only
• Other clients' issues
• Your team's internal workspace

#Deactivating client users

If a client user no longer needs access:

1. Open the client from your workspace.
2. Go to the Users tab.
3. Find the user and select Deactivate.

Deactivated users cannot log in or receive notifications. Their history is preserved.

#Client portal login

Client users log into their portal at lanternhq.app using the email and password they set up during invitation. The portal shows only their client's issues.

#Real-time updates

The client portal updates in real time. When your team posts a comment or changes a status, the client sees it without needing to refresh the page.

#Email notifications for clients

Client users receive email notifications when:

• A comment visible to them is posted
• The status of one of their issues changes
• A team member assigns or updates an issue

Clients can turn off email notifications in their portal settings.

#Multiple contacts per client

You can invite multiple people from the same client — for example, a project manager and a developer. All invited users share the same client view. Admin-role users can also invite additional people themselves.