Widget Overview

The Lantern widget is a small, embeddable script you add to your client's website. It adds a feedback button that lets logged-in users report bugs, request features, or ask questions without leaving the page — and submissions land directly in your Lantern workspace.

#How it works

1. You install the Lantern plugin or package on the client's WordPress or Umbraco site.
2. When a logged-in CMS user visits any page on the site, the widget button appears.
3. The user clicks the button, fills in a short form, and submits.
4. The issue appears instantly in your Lantern workspace under that client.

No accounts, no logins, no separate tool for the client to learn.

#What the user sees

The widget adds a small button (typically in the corner of the screen). Clicking it opens a panel with a form:

• Title — a short summary
• Description — what happened and any relevant detail
• URL — pre-filled with the current page URL
• Browser / Device — pre-filled from the user's browser
• Urgency — how urgent the issue is
• Name / Email — optional contact details for the submitter

On submission, the user sees a confirmation and the panel closes. Nothing is sent to a third-party service — submissions go directly to your Lantern workspace.

#Auth gates

The widget only shows to logged-in CMS users. Regular site visitors never see it.

• WordPress — shows only to logged-in WordPress users
• Umbraco — shows only to logged-in Umbraco backoffice users

See Auth Gates for full details.

#The embed key

Each client has a unique embed key. The widget script uses this key to:

• Validate that the key is active before showing the button
• Route all submissions to the correct client in your workspace

Your embed key is found on the client's page in your workspace, under the Embed tab.

#Installation

#Submissions in your workspace

Widget submissions appear in your client's issue list with:

• The submitter's name and email (if they filled them in)
• The URL of the page they were on
• Their browser and device
• The title and description they typed

If your organisation has only one team member, submissions are automatically assigned to that person.

#Branding

On the Individual and Team plans, you can remove the "Powered by Lantern" attribution from the widget.