Insights & Analytics

The Insights section gives you a high-level view of how issues are being managed across your workspace — useful for tracking team performance, spotting trends, and reporting to clients.

#Accessing Insights

Click Insights in the sidebar of your team workspace. This section is only available to team members (not client users).

#What's covered

#Overview

A summary dashboard showing:

• Total open issues across all clients
• Issues by status
• Issues submitted in the last 7, 14, and 30 days
• Recent activity

#Team performance

Metrics focused on how your team is handling issues:

• Issues assigned per team member
• Average time to first response
• Average time to resolution
• Issues resolved per period

#Client activity

Breakdown per client:

• Number of open and closed issues
• Submission trends over time
• Most active clients

#Resolution trends

Charts showing:

• Issues opened vs closed over time
• Average resolution time trends
• Backlog growth or shrinkage

#Filtering by date range

Most insights views let you filter by a date range. This is useful for preparing monthly reports or reviewing activity from a specific project phase.

#Using insights for client reporting

The Insights section is designed to help you build reports for clients and justify your team's work. You can use it to show:

• How quickly your team responds to new issues
• How many issues were resolved in a given period
• Which clients are most active

#Data accuracy

Insights are calculated in real time from your live issue data. They reflect the current state of all issues, including archived ones where relevant.