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Practical writing for web agencies: bug reporting, client communication, tool choices, and the small workflow details that keep projects moving.
Slack is great for talking to clients and terrible for tracking what they've actually asked for. Here's how to keep the conversation without losing the revision list inside it.
Compared for agencies with 1–10 people and a client list to match: five tools for collecting and organising client feedback, what each one actually gets right, and who each one is wrong for.
A client portal only works if it's easier than texting you. Here's what a web design feedback portal actually needs — and the features that sound useful but just add friction.
Small web agencies don't need enterprise bug tracking. They need something their clients will actually use, their team can manage without training, and that doesn't cost more than it saves. Here's what that looks like.