Field notes
Practical writing for web agencies: bug reporting, client communication, tool choices, and the small workflow details that keep projects moving.
Compared for agencies with 1–10 people and a client list to match: five tools for collecting and organising client feedback, what each one actually gets right, and who each one is wrong for.
If a client's website notes are arriving as texts, WhatsApp voice memos, and DMs at 9pm, the problem isn't the client — it's that you never gave them anywhere else to put them. Here's the fix.
Most support ticketing systems are built for teams answering hundreds of tickets a day. You have five clients. Here's what a support ticketing system should look like when there's only one of you.