Clients submit bugs with video walkthroughs showing exactly what's broken on their sites. See plugin conflicts, theme issues, and broken functionality in 30-second recordings. Built specifically for agencies managing multiple client sites.
No credit card required
"The website is broken" emails don't help. Video bug reports show exactly which plugin conflicts, what theme issue occurred, or what broke after an update.
Client reports "WooCommerce isn't working." Video shows which plugin conflicts, what error appears, what they clicked. You fix it in one pass, not five emails asking "what did you do?"
"The header disappeared" could mean anything. Video recording shows the site admin, theme settings, what changed. See the problem in their browser, understand the context immediately.
Managing 10+ client sites? Each gets their own bug tracking portal. Bugs organized by client, never mixed together. Dashboard shows which sites need attention.
Elegant, simple bug tracking that clients will actually use.
See site bugs in action. Clients record their screen showing plugin errors, theme issues, or broken functionality. Watch the video, see the WordPress admin, understand the problem. No more "the website is broken" emails.
Dedicated portals per client. Managing 15 WordPress sites? Each client gets their own bug submission portal. ACME Corp's bugs stay separate from TechCo's. Organized, secure, no crossover.
Track maintenance performance. See response times per client. Which sites need attention? Who's handling plugin updates? Dashboard shows every bug across your portfolio. Perfect for SLA compliance.
WordPress bugs sync to Jira automatically. Client submits a video bug report, Jira creates the ticket in their project, and the recording is embedded. Your dev team works in Jira, clients never see it. Perfect for maintenance workflows.
Save and reuse your favorite filter combinations. Switch between views instantly, no more re-applying filters every time.
Clients record Loom videos showing exactly what went wrong. You see the issue immediately and fix it.
"We manage 23 WordPress client sites. Lantern's client portals keep plugin conflicts and theme issues organized. Video bug reports mean we actually see what's broken instead of guessing from vague emails."
From bug report to fix in record time
Client submitting a bug report with video
14-day free trial on Individual plan. No credit card required.
For freelancers and solo developers
Replaces:
No credit card required
For agencies with multiple team members
Saves your team:
Payment required upfront
Lantern has a free official WordPress plugin, and it's the quickest way to set up. Install it from the WordPress directory, paste the client's embed key, and a report button appears for anyone logged into wp-admin. Regular visitors and search engines never see it, and it's lightweight, so it won't slow the site. Prefer not to install anything? A client portal link or a single script tag works too.
Yes. Clients can record their screen showing WordPress admin problems— plugin settings not saving, editor issues, dashboard errors. The video shows their entire WordPress admin session so you see exactly what's broken.
Client reports "something broke after updating plugins." Video shows which WordPress plugins are active, what error appears, what they clicked. You identify the conflicting plugin immediately instead of asking follow-up questions about their plugin setup.
Yes. Each WordPress client gets their own portal. Bugs stay organized by site—ACME Corp's WordPress issues separate from TechCo's. Dashboard shows all bugs across your WordPress client portfolio. Use saved filters to view specific WordPress sites instantly.
Works with any WordPress setup—self-hosted WordPress.org, WordPress.com (Business plan or higher), managed WordPress hosting (WP Engine, Kinsta, etc.). The portal is external, so it works regardless of hosting or WordPress version.
Perfect for WordPress maintenance. Give each maintenance client their own portal. They report plugin issues, broken functionality, security concerns—all organized in one place. Team analytics show response times to prove SLA compliance.
Individual plan: 5 WordPress clients. Team plan: unlimited WordPress clients. No matter how many WordPress sites you manage, Team plan scales with you. Some agencies manage 50+ WordPress sites on Lantern.
Join WordPress agencies using Lantern to manage plugin conflicts, theme issues, and client communication. Free 14-day trial, no credit card required.
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